Last updated 1/26/2026
Thank you for choosing our products and services. We’re committed to providing a reliable and valuable platform for all our customers. Because our offering is delivered as software as a service in both onetime fee and subscription based, this refund policy outlines the circumstances under which refunds may be issued and how they are processed.
Monthly Subscriptions
Monthly subscription payments are non‑refundable.
Once a monthly billing cycle begins, the charge covers access to the service for that full period, regardless of usage.
You may cancel at any time*, and your subscription will remain active until the end of the current billing cycle.
Annual Subscriptions
Annual subscriptions are eligible for a full refund within 30 days of the initial purchase, provided that:
You have not violated our Terms of Service
You have not used the service in a way that generates excessive or abusive activity
After 30 days, annual subscription payments become non‑refundable.
Billing Errors
If you believe you were billed incorrectly, please contact us within 15 days of the charge. We will review the issue and correct any errors.
Service Issues
If you experience technical problems that prevent you from using the service as intended, we encourage you to contact our support team. While technical issues alone do not guarantee a refund, we will work with you to resolve the problem promptly.
Cancellations
You may cancel your subscription at any time through your account settings.
Cancellation stops future billing but does not trigger a refund for past charges.
Exceptions
We reserve the right to make exceptions or issue refunds at our sole discretion in rare or special circumstances.
Contact Us
If you have questions about this policy or need help with your account, please reach out to our support team at: webadmin@rlndev.staging1140.pendari.com